A canceled or delayed flight is one of the unfortunate conditions of travel.
It’s probably one of the worst parts of travel or at least the most frustrating. Especially when you’re anxious and excited about going on vacation or holiday or you’re trying to get back home. While you can’t control if and when it happens you can be prepared.
Before you go
Sign up for the alerts by email and/or text so you are notified immediately.
Immediately Make contact
Get in line, get online, and get on the phone to increase your chances of getting help. In both cases, the lines will be long. Sometimes, you can rectify the situation yourself by going online but if you need special favor you’ll need an airline representative.
I once, got someone on the phone before I got up to the counter at the gate and at the gate, they told everyone they would have to overnight because the last flight out was canceled. On the phone, I was able to get someone to look at other flight options on a partner carrier and get out the same night.
If it’s an airline you fly on frequently, download their app.
Do some leg work
Even if you can’t rebook yourself online, you can look up other options. This does two things, it helps you out and the airline agent. Understand at the airport especially, they are inundated and looking for a quick fix. They’ll appreciate the help as well.
Use your miles
Hopefully, you have joined the airline’s miles. If you’re an elite member, you have leverage and privilege. If you’re not, you might benefit by getting moved ahead of non-members in the airline pecking order.
Get with the program
The Social Media Program. Airlines today troll social media and you can get to customer service pretty quickly. I find I get more response on Twitter.
Use a carry-on bag
I’m always preaching to pack light and carry on whenever possible and in this situation, you’ll always have your bag with you vs. having to track down your bag, wait for it at the destination or go without.
Be nice
You’re dealing with a situation that is out of everyone’s control and remember the saying, you can attract more bees with honey. Take some deep breaths and Keep your cool. The airline employee didn’t cause your problem and are dealing with many passengers with a problem. Unloading on them is a sure way to receive limited assistance or no assistance.
Making the best out of a bad situation is the goal!
Ja’Vonne Harley, The Traveling Culturati